Politique d’expédition
At PrismaCasa Design, every order is prepared with care from our workshop in Ottawa, Canada.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Because many of our products are handcrafted in small batches, processing times may occasionally vary during busy periods.
Customers will receive a shipping confirmation email with tracking information once their order has been shipped.
Shipping Methods
Orders are shipped using trusted carriers such as Canada Post or other reliable shipping providers.
Shipping times depend on the destination and selected shipping option.
Typical estimated delivery times:
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Ontario & Quebec: 2–5 business days
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Rest of Canada: 3–8 business days
Please note these delivery times are estimates provided by the carrier and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on the destination and package weight.
From time to time, PrismaCasa Design may offer free shipping promotions, which will be clearly indicated on the website.
Delays
PrismaCasa Design is not responsible for shipping delays caused by:
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Carrier delays
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Weather conditions
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Customs processing
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Incorrect shipping addresses provided at checkout
If you believe your order has been lost or significantly delayed, please contact us and we will do our best to assist.
Incorrect Address
Please ensure your shipping address is correct at checkout.
PrismaCasa Design is not responsible for orders shipped to an incorrect address provided by the customer.
Questions
If you have any questions about shipping, please contact us:
PrismaCasa Design
info@prismacasadesign.com
Ottawa, Canada
Website: www.prismacasadesign.com